By placing an order with The Flower Fairy by telephone, or by using our Website, you are agreeing to the following Terms and Conditions.
Payments may be made online using any major credit or debit cards via a secure Paypal service. You do not require a Paypal account to use this payment system. Your card details are not passed onto The Flower Fairy or any other third party.
Flowers are perishable goods and are therefore not included in the 7 day ‘cooling off’ period applicable to other goods under the distance selling regulations. This means that once placed, an order cannot be cancelled and the goods may not be returned. The images shown on our website are typical examples of the work available to order in each category. We reserve the right to substitute flowers or products, in the event that a particular flower is out of stock, with an alternative of equal or greater value and quality.
All our local deliveries are made and delivered from our shop location. National and International Deliveries, will be sent through our well established and reliable Interflora Relay Network. We will do our very best to accommodate a change of address wherever possible. Correct addresses, postcodes and telephone numbers are essential with all orders to ensure a prompt delivery with no errors. We do not take timed deliveries. We will always do our very best to help with same day delivery, although this cannot be guaranteed. During peak periods, such as Valentines, Mothers Day and Christmas, deliveries will be made between 8am and 8pm. When delivery is to be made to a recipients work address, a note of their working hours should be given . When necessary, for example, when a recipient is not at home, deliveries may be left with a neighbour or in a secure area. A card will be left through the door to inform the recipient of this. If neither is possible, then the item will be returned to the shop, where the recipient must contact and arrange re-delivery or collection. Funeral orders will be delivered at least two hours before the funeral time, to the funeral directors. Once the flowers are signed into the Funeral Directors, no responsibility is accepted by the florist for missing/ damaged flowers or missing cards.
The Flower Fairy prides itself on its excellent reputation for customer satisfaction, and we want you to be satisfied with the product you receive. If you have any complaints with the product you have received, then please notify us within 48 hours. We will investigate your complaint and when found to be genuine, a replacement or refund given.
The Flower Fairy will not accept complaints after 7 days of the delivery date, owing to the perishable nature of the goods.